` Find Answers To Your Most Common Questions ~
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Frequent Questions

How can I become a Robert Abbey retailer?

If you are interested in becoming a Robert Abbey retailer, give us a call at 828.322.3480 and provide us with a little information about your business, and our local sales representative in your area will contact you. Or visit our Partner With Us page.

How can I get replacement parts and extra shades?

Contact our Customer Care department and tell them what you need. It helps if you know the Robert Abbey style # for your lamp, but if not, we can probably determine it from your description. You can also email us an image of your lamp (preferably in .jpg format.)

Where can I view your latest catalog?

You can view our latest catalog at any time on your mobile device, computer or tablet. Just click here.

How do I get one of your printed catalogs?

Printed catalogs are available to our existing retail partners and potential retailers, designers and decorators. To receive one, contact your sales representative or our customer care department. If you don't have a sales representative, let us know and we'll put you in touch with the rep for your area.

How can I shop and place orders online?

Existing customers can log into their account from our Dealers Portal page to access our line and place orders. If you don’t have an account or need assistance, please contact your local sales representative.

When can I talk to someone in your Customer Care department?

Our Customer Care specialists are available Monday thru Friday, from 8:00 am until 5:00 pm, EST.

How do I find a retailer in my area?

To find a store where you can buy our products, contact customer service and we’ll find the dealers closest to you.

Where can I get instructions for cleaning and caring for your products?

Visit our Product Care page for easy instructions on how best to clean and care for our fine lighting products.

Where can I find assembly instructions?

Easy to follow assembly instructions are located at the top of each style’s individual page via the “instructions” link.

Do your products come with a warranty?

Robert Abbey products are guaranteed for one full year from the date of invoice against manufacturing defects.

Where can I read your policies on exchanges, returns shipping & handling, and ordering?

Please see our Terms and Conditions page.