Customer Care
Our dealers are the most important people in our organization. Your success means our success, and we never forget that.
We’d love to hear from you! If you have a question about our products or a question
for customer service, you can
click here
to send us an email, or call us at the number below.
Shipping, Returns, Terms & Conditions
Read our policy on exchanges & returns, shipping & handling, and ordering by reading our
Terms & Conditions page.
Product Care
For instructions on how to clean and care for our products, visit our
Product Care page. For easy to follow assembly instructions see the individual
style page and click the 'instructions' link at the top of the page.
Want to become a Robert Abbey Retailer?
If you are interested in becoming a Robert Abbey retailer, click
here and provide us with information about your business, and our local sales
representative in your area will contact you.
Need Access to the Online Catalog?
If you are an existing Robert Abbey retailer and need a login and password to access
our full catalog,
click here, fill out a simple form, and we’ll provide you with
one. If you have trouble doing this, just call us - we'll be glad to setup a login
account for you.
Need A Printed Catalog
Printed catalogs are available to our existing retail partners and potential retailers,
designers and decorators. To receive one, contact your sales representative or our
customer care department.
Finding A Retailer in Your Area
To find a store where you can buy our products, contact Customer Care and we'll
find the dealers closest to you and email you the listing, or tell you over the
phone. We are working on a way for you to find dealers in your area online, but
for the time being, just give us a call or drop us an email..
Replacement Parts and Shades
If you need a replacement shade or a part for one of our products, give us a call
or contact your salesrep. If a replacement shade or the part you need is available,
we'll be glad to send you one at cost.
Click here for
Frequently Asked Questions
Web: www.robertabbey.com
Phone: 828.322.3480
Fax: 828.328.1037
service@robertabbey.com
Address: 3166 Main Avenue SE
Hickory, North Carolina 28602
Website and technical issues:
systems@robertabbey.com